1. Cancellation & Refund Policy Overview
At STAGE-X (Sole Proprietorship, Bengaluru, Karnataka, India), we deliver mission-critical AI engineering, corporate research sponsorships, and global technology summits. This policy sets out clear cancellation, review, and refund procedures across all our services.
2. Engineering & Professional Services
- Pre-Commencement Cancellation: You may cancel a customized service engagement within 24 hours of order confirmation prior to technical discovery kickoff for a 100% full refund.
- Milestone Review Period: Deliverables (models, pipelines, benchmark reports, architectures) are delivered under agreed milestones. Each milestone includes a 7-day review period during which in-scope revisions are provided without added fees.
- Prorated Refunds: If work cannot proceed due to material technical inability on our part that cannot be rectified within 14 days, the unperformed portion of prepaid milestone fees will be refunded.
3. Global Summits & Event Passes
- 30+ Days Prior: Full 100% refund (less standard third-party payment gateway fees) upon written notice to [email protected].
- 15–29 Days Prior: 50% refund on ticket registrations.
- Under 15 Days: Non-refundable. Tickets remain 100% transferable to another team member or can be credited to any future summit pass.
4. Refund Processing & Turnaround
Approved refunds are processed within 3 to 5 business days directly to the original payment source (credit/debit card, bank wire transfer, or UPI). Depending on your financial institution or correspondent bank, credits may take an additional 3–5 working days to reflect on your statement.
5. Contact Billing & Inquiries
To initiate a cancellation, request a refund, or discuss order billing, contact us with your order or transaction ID:
Official Email: [email protected]
Phone / WhatsApp: +91 78922 40243 · US: +1 (331) 328-7053
Registered Address: 2nd Floor, No. 235, 13th Cross Road, Binnamangala, Indiranagar 2nd Stage, Bengaluru, Karnataka 560038, India